Buckhurst Hill - 020 8505 8353

161 Queen's Rd, Buckhurst Hill IG9 5AZ, UK

Dulwich - 0208 299 0181

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The Sports Club, Dulwich College, Dulwich London, SE217 LE

©2016 by The Good Health Practice.

The Good Health Practice

Complaints Procedure

 


If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know.

 

Our promise to you is that we shall:

 

  • Treat your complaint seriously

  • Work to resolve your complaint promptly and in confidence

  • Learn lessons and use them to review and where appropriate improve our service.

 

Make your complaint to the receptionist / practice manager / practice principal either in person, by phone or by letter.

 

If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. 

 

If you are not satisfied, we will tell you when it is likely that the principle / practice manager will be free to ring you to discuss the matter or invite you to come to the practice to do so.

 

We will investigate your complaint during the following few days and will aim to:-

 

  • Find out what happened and what went wrong.

  • Make sure you receive an explanation and apology if this is appropriate.

  • Deal with your complaint and reach an amicable solution.

  • Identify what we can do as a practice to ensure that this problem does not arise again.

 

Institute of Osteopathy Complaints Resolution Service

 

If you do not feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the British Osteopathic Association on: -

 

Free phone: 0800 110 5857 or;

email:           boa@osteopathy.org

 

General Osteopathic Council

 

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on: - 

0207 357 6655

 

Please note that the General Osteopathic Council cannot award compensation.